huan365 Privacy Policy

Introduction

Welcome. This Privacy Policy explains how huan365 ("we," "us," or "our"), the operator of huan365.best, collects, uses, stores, and protects the personal information of users ("you," "Player") who access or register on our online gaming platform.

huan365 is designed for players in the Philippines, and we take our obligations under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. We also follow the guidelines issued by the National Privacy Commission (NPC) of the Philippines in the way we handle your information.

This policy covers all information we collect — whether you give it to us directly, we collect it automatically when you use the platform, or we receive it from a third party like a payment provider. Please read it carefully. If something is unclear, reach out to us at support@huan365.best and we will explain it in a way that actually makes sense.

If you do not agree with this Privacy Policy, do not use huan365. Continued use of the platform after any update to this policy constitutes acceptance of the revised terms.

Data Controller

For the purposes of the Data Privacy Act of 2012, huan365 acts as the Personal Information Controller for all data collected through the huan365.best platform. This means we determine the purpose and means by which your personal information is processed.

Where we engage third-party service providers (for example, payment processors or identity verification services) who process data on our behalf, they act as Personal Information Processors and are bound by contractual obligations to handle your data only as we instruct and in accordance with applicable law.

If you have any question, concern, or request related to your personal data, you can contact our designated Data Protection Officer (DPO) at support@huan365.best. We aim to respond to all privacy-related requests within 10 business days.

Data We Collect

huan365 collects different types of personal information depending on how you interact with our platform. Here is a clear breakdown:

huan365 does not intentionally collect sensitive personal information (such as health data, religious beliefs, or political affiliation) unless specifically required by law or regulatory compliance. If such data is ever required, we will seek your explicit consent at that time.

How We Collect Your Data

huan365 collects your personal information through several channels:

• Direct submission — when you fill out the registration form, complete KYC verification, contact support, or update your account profile.
• Automated collection — when you use the huan365 platform, our servers automatically collect technical data including your IP address, device identifiers, and browsing behaviour through cookies and similar technologies.
• Payment providers — when you deposit or withdraw using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or Visa/Mastercard, those providers share transaction confirmation details with huan365 to process your request.
• Identity verification providers — third-party KYC services we use to verify your identity may share verification results and document summaries with us.
• Referral tracking — if you register using a referral link, we record the source of your registration so the referrer can receive their applicable reward.

Why We Use Your Data

huan365 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything outside this list without your consent:

• Account creation and management — to register your account, verify your identity, and maintain your player profile on the huan365 platform.
• Processing deposits and withdrawals — to handle your financial transactions accurately and securely through your chosen Philippine payment method.
• Delivering games and services — to provide access to Pusoy, Tongits, Live Casino, Color Game, PBA betting, and all other huan365 features you use.
• Bonus and promotion management — to track eligibility, calculate rewards, and credit referral bonuses under the huan365 Refer a Friend programme.
• Responsible gaming monitoring — to detect signs of problem gaming behaviour and take appropriate protective action, including enforcing deposit limits and self-exclusion requests.
• Fraud prevention and security — to detect and prevent money laundering, account fraud, multi-accounting, and other prohibited conduct described in our Terms and Conditions.
• Legal and regulatory compliance — to satisfy our obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy laws.
• Customer support — to respond to your questions, complaints, and requests in a timely and informed way.
• Platform improvement — to analyse usage patterns and improve the huan365 user experience, game selection, and performance.
• Marketing communications — to send you promotional offers, seasonal bonuses, and news about huan365 via email or SMS, only if you have consented to receive them. You can opt out at any time.

Legal Basis for Processing

Under the Data Privacy Act of 2012, huan365 processes your personal information on the following legal grounds:

• Contractual necessity — processing your identity, contact, and financial data is necessary to create and manage your huan365 account and fulfil deposits, withdrawals, and game participation.
• Legal obligation — we are required by law to collect and retain certain data for Anti-Money Laundering Act (AMLA) compliance, KYC requirements, and gaming regulatory reporting.
• Legitimate interest — we process technical and gaming data to detect fraud, prevent security threats, and improve the platform. We balance these interests against your right to privacy and do not use this basis where your interests override ours.
• Consent — where we send marketing communications or process data beyond what is strictly necessary, we rely on your consent, which you can withdraw at any time without affecting your account.

Who We Share Your Data With

huan365 does not sell your personal data. Period. We only share your information with third parties when it is necessary to operate the platform or comply with the law. Here is who we may share it with, and why:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, BDO, BPI, UnionBank, Visa, and Mastercard receive only the minimum data needed to process your transaction.
• KYC and identity verification providers — third-party services that verify your government-issued ID and confirm your identity as required by law. These providers are bound by contractual confidentiality obligations.
• Technology and hosting partners — cloud infrastructure and server providers that store platform data. They process data on our behalf and are subject to strict data processing agreements.
• Game content providers — where applicable, certain live dealer games may involve third-party providers who receive minimal session data to manage the game environment.
• Regulatory authorities — Philippine gaming regulatory bodies and financial intelligence units may require us to disclose account or transaction data as mandated by law. huan365 complies with all lawful regulatory requests.
• Law enforcement — we cooperate with Philippine law enforcement agencies when legally required to do so, such as in investigations of fraud, money laundering, or other criminal activity.

All third parties with whom huan365 shares personal data are vetted and contractually required to implement appropriate data protection measures. We do not permit them to use your data for their own purposes.

How Long We Keep Your Data

huan365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Account data — retained for the duration of your active account and for a minimum of 5 years after account closure, as required by Anti-Money Laundering regulations in the Philippines.
• Transaction records — deposits, withdrawals, and gaming transaction logs are retained for a minimum of 5 years in compliance with AMLA and gaming regulatory requirements.
• KYC documents — copies of identification documents are retained for the duration of the account relationship plus 5 years, or longer if required by law.
• Customer support communications — messages and support tickets are retained for 2 years after the matter is resolved, to allow for follow-up or dispute reference.
• Marketing consent records — retained for as long as you hold an account and for 2 years after account closure, to provide evidence of consent compliance.
• Technical/log data — server logs and cookies are typically retained for up to 12 months for security monitoring purposes.

When data is no longer required, huan365 securely deletes or anonymises it so it can no longer be linked back to you.

Security Measures

huan365 implements robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted between your device and huan365 servers is encrypted using industry-standard protocols.
• Two-factor authentication (2FA) — available for all player accounts to add an extra layer of login security.
• Data access controls — only authorised huan365 personnel with a legitimate need can access personal data, and all access is logged and audited.
• Encrypted storage — sensitive data including payment details and identity documents is stored in encrypted form on secured servers.
• Regular security assessments — huan365 conducts periodic vulnerability assessments and security testing of the platform.
• Incident response plan — in the event of a data breach, huan365 has a defined protocol to contain the breach, assess impact, notify affected players, and report to the National Privacy Commission as required by law.

Cookies & Tracking Technologies

huan365 uses cookies and similar tracking technologies to make the platform work properly, understand how players use it, and deliver relevant promotions. Here is what we use and why:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without affecting your ability to use huan365.
• Analytics cookies — help us understand which pages are visited most, where players drop off, and how the platform can be improved. Data collected is aggregated and anonymised where possible.
• Preference cookies — remember your settings, such as language and display preferences, so you do not have to reset them every visit.
• Marketing cookies — used to track whether you came to huan365 via a referral link or promotion, and to avoid showing you the same promotional message repeatedly. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect platform functionality. For detailed cookie information, you can contact our support team.

Minors

huan365 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes a date of birth verification step, and we conduct identity verification checks to confirm that players meet the minimum age requirement.

If we discover that a minor has registered on huan365, we will immediately close the account, delete all associated personal data, and refund any deposits in accordance with our Terms and Conditions. Any winnings generated during the period will be forfeited.

If you are a parent or guardian and believe your child has accessed huan365, please contact us at support@huan365.best immediately and we will act quickly to address the situation.

Your Data Rights

Under the Data Privacy Act of 2012, Filipino residents have specific rights regarding their personal data. huan365 respects and upholds all of these rights:

To exercise any of these rights, email support@huan365.best with the subject line "Privacy Rights Request" and a description of your request. We may need to verify your identity before acting on the request to protect your account security.

International Data Transfers

huan365 primarily stores and processes data within the Philippines. In limited cases — such as where cloud infrastructure or third-party technology partners operate internationally — your data may be transferred to and processed in countries outside the Philippines.

Where such transfers occur, huan365 ensures that adequate safeguards are in place to protect your data, including contractual obligations requiring the recipient to uphold privacy standards equivalent to those required under Philippine law. We do not transfer your data to jurisdictions that lack adequate data protection frameworks without implementing appropriate contractual protections.

Changes to This Privacy Policy

huan365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will notify registered players by email and post a notice on the huan365 platform, clearly indicating the effective date of the new policy.

Minor clarifications or corrections may be made without advance notice, but the "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how huan365 protects your data.

Your continued use of huan365 after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes, you may request account closure as described in our Terms and Conditions.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our Data Protection Officer:

• Email: support@huan365.best
• Subject line: "Privacy Enquiry" or "Privacy Rights Request"
• Response time: We aim to respond within 10 business days
• Support availability: 24 hours a day, 7 days a week

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe huan365 has not adequately addressed your concern. Information on how to file a complaint is available on the NPC's official channels.